Frequently Asked Questions on Vancouver Gift Baskets
After 35+ years of crafting premium local gift baskets, we've answered a lot of great questions. Here are the ones we hear most often. If yours isn't here, we'd love to hear from you — call us at 604.274.2758 or send us a message.
🚚 Delivery & Shipping
Where do you deliver?
We hand-deliver throughout the entire Lower Mainland — from Whistler to White Rock, Kitsilano to Chilliwack, and every suburb and town in between — using professional local couriers who know how to handle your gift with care.
We also ship Canada-wide through trusted carriers like FedEx, UPS, and Purolator, beautifully boxed and protected for travel.
Can I get same-day or next-day delivery?
Yes! Even though our normal turnaround time is 2 business days, you'll see an option at checkout to upgrade to Next-Day Delivery or schedule a local pickup from our Richmond warehouse. However if a Same Day service is required, please contact the office to ensure it's possible. We strive to make gifting easy, especially when time is tight!
What's the difference between local delivery and shipping?
As mentioned above, local delivery means one of our professional couriers hand-delivers your gift within the Lower Mainland — ideal for ensuring a beautiful, personal presentation either the Next day or within 48hrs. Shipping via FedEx, UPS, or Purolator is available for destinations across Canada, with your gift carefully packaged for transit, taking 2 -7days to go from BC to the Maritimes.
What are your delivery timelines?
Local hand-delivery is available next business day if the Next Day Upgrade option is selected at the checkout but 2 days is our usual turnaround time.
Shipping timelines vary by destination — please visit our Delivery & Shipping page for full details and cut-off times.
🎁 Gift Customization & Personalization
Can I include a personal message with my gift?
Absolutely. Every gift includes a complimentary card — and yes, we personally handwrite your message! If ordering online, you'll find a message box at checkout. If ordering by phone, we'll take your message directly. Pro tip: don't forget to include your name — you'd be surprised how often people forget!
Can I add a video message to my gift basket?
Yes! We offer video message gifting through our SWAQ app integration. Your recipient can scan a QR code on their gift to watch a personal video from you — a truly memorable touch.
Can I request custom ribbon or branding?
Yes, for corporate clients enrolled in our GifTracker Program, we offer free custom logo ribbon and branded packaging. See the Corporate Gifting section below for details. However, you can add a custom ribbon to your individual gift basket order as well at the gift product page. Its a fun way to say 'Happy 21st Tasha!'
What if I want a specific product included in the basket?
If you're ordering because of a particular product, let us know before placing your order. While we rarely substitute items unless something is out of stock, we always want to ensure you and your recipient get exactly what you're expecting. Call us at 604.274.2758 or send us a message.
📦 Product Contents & Sizing
What's the difference between Standard, Large, and Deluxe sizes?
While the core theme and curated items stay consistent across sizes, here's how they differ:
- Standard: Smaller portions or sample sizes — still beautifully presented, just more petite.
- Large: More generous portions and a fuller gifting experience.
- Deluxe: Elevated with additional premium and artisan products upgrades — think Wild Pacific Smoked Sockeye Salmon versus BC's wild Pacific Pink Smoked Salmon, all following the 'theme' of your gift choice
Not sure which size is right? We're happy to guide you — just ask.
Do you offer gluten-free or vegan options?
Yes! We carry a selection of gluten-free and vegan-friendly gift baskets. Please note dietary requirements at checkout or contact us directly so we can ensure your gift meets your recipient's needs.
📅 Ordering & Deadlines
What are your ordering deadlines for same-day or next-day delivery?
Order cut-off times vary by delivery type and time of year. For the most current deadlines, please visit our Delivery & Shipping page or call us at 604.274.2758. During peak seasons (especially October–December), we recommend ordering as early as possible.
Can I schedule a delivery for a future date?
Yes — you can select your preferred delivery date at checkout. We recommend booking ahead, especially during the holiday season and around key gifting dates like Mother's Day, Father's Day, and Christmas.
💼 Corporate Gifting & Volume Orders
Do you offer discounts for large or corporate orders?
Yes, we offer volume pricing for corporate clients. Our pricing already reflects the quality of our artisan products, but we're always happy to explore options for larger orders. Note that alcohol-inclusive gifts have tighter margins.
What is the GifTracker Program?
The GifTracker Program is designed for businesses that gift year-round and want to plan ahead. Benefits include:
- Free custom logo ribbon
- Bonus FREE baskets
- Preferential pricing
- Dedicated account support
Registration is open January through September — we close enrollment in October as that's the start of our peak holiday season, and custom branded ribbon and packaging requires up to 6 weeks to finalize. Getting started early ensures your gifts are perfectly personalized and stress-free when the holidays arrive.
Interested? Contact us to learn more.
💳 Payment & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout including Shop Pay, Apple Pay, and Google Pay.
What is your returns and exchanges policy?
Because our gift baskets are perishable and handcrafted to order, we are unable to accept returns. However, if there is an issue with your order — damaged items, missing products, or anything that doesn't meet our standards — please contact us within 48 hours of delivery and we will make it right. Your satisfaction is our priority.
💬 Still Have Questions?
We'd love to hear from you. Call us at 604.274.2758, or send us a message — we still love a good old-fashioned chat.
Smiles,
Carole & the Vancouver Gift Baskets Team