At VancouverGiftBaskets.com, we take immense pride in curating exquisite gift baskets and gift boxes that delight both senders and recipients. Our goal is to ensure your complete satisfaction with every purchase. However, we understand that there might be instances where you may need to request a refund. Please take a moment to review our refund policy outlined below.
1. Refund Eligibility: We offer refunds under the following circumstances:
- Damaged or Defective Items: If your gift arrives damaged or contains defective items, please contact us within 48 hours of delivery. We’ll promptly arrange for a replacement or issue a full refund.
- Incorrect Items: In the unlikely event that the items received differ from what you ordered, please notify us within 48 hours. We’ll either send the correct items or provide a refund for the item in question.
- Late or Non-Delivery: If a gift is not delivered within the expected timeframe due to reasons within our control, however shipping carrier delays, weather, recipient not available on arrival, given wrong address information etc are not in our control, we’ll investigate the issue and provide appropriate compensation, including a refund if necessary.
2. Non-Refundable Situations: Please note that we are unable to offer refunds in the following scenarios:
- Customer Input Errors: If incorrect delivery information or gift preferences are provided during the order, resulting in a failed, lost or delayed delivery, refunds cannot be issued.
- Recipient Unavailability: If the recipient is unavailable at the delivery address during the attempted delivery, a refund will not be granted.
- General Dissatisfaction: While we strive to meet and exceed your expectations, refunds will not be provided based on personal preferences or subjective opinions about an item or the contents of the gift.
3. How to Request a Refund: To request a refund, please contact our office at info@vancouvergiftbaskets.com. Provide your order number, a description of the issue, and any supporting photographs, if applicable. Our team will review your request and respond within 48 hours with further instructions.
4. Refund Processing: Refunds will be processed using the same payment method used for the original purchase. Please allow 4-7 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
5. Policy Updates: We may update our refund policy from time to time to reflect changes in our practices or to align with applicable regulations. Please refer here for the most up-to-date version of our policy.
We value your business and are committed to providing exceptional service. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us anytime.
Thank you for choosing VancouverGiftBaskets.com for your gifting needs.
Need help about any policy?
Contact us at info@vancouvergiftbaskets.com for questions related to any policies stated on our site.
